Role – Technical Writer

Job Description:
We’re looking for a technical writer to build our end-user communication. Our ideal candidate is someone who loves unraveling complex concepts and then stitching them into concise copy.
In this role, you will work closely with our technology team to craft the user experience. You will use your strong understanding of English grammar, tonality, and points of view to create user guides, product documentation, and web/app micro-copy. Your writing will directly impact user journeys by helping our users complete tasks in the most efficient manner possible. You will also design effective and engaging eLearning content for our user base (comprising of members from the medical community). Creativity with an experimental mindset is most welcome.

Essential Skills:
● Strong understanding of English grammar, tonality, and points of view
● Excellent editing and proofreading skills
● Ability to communicate complex concepts clearly and persuasively for different audiences
● An obsession to understand the end-to-end user journey. You know that copy is an essential part of creating a consistently high-quality omnichannel user experience.
● An affinity for story-telling – Designing eLearning narratives for end-users, to guide them to product proficiency
● Research-oriented – You constantly strive to up our content game by staying abreast of the latest UX Design/Writing trends
● Experience with MS Office Suite/G Suite

Great to have skills:
● Prior experience creating technical documentation – user manuals, instructional material, tutorials, release notes, etc.
● Content creation for eLearning:
○ Proficiency with Camtasia/Adobe Captivate/Articulate Storyline, or similar video editing tools
○ Familiarity with Adult Learning Theories
● Working knowledge HTML/CSS

Qualifications:
● Exceptional language skills
● 1 – 2 years of experience writing for the technology sector
● Bachelor’s diploma/degree in English/Journalism/Communication or UX Design/Product Design/Instructional Design. (If you have a degree in any other field, but are still interested in this role, please apply! We’d love new perspectives)
● Demonstrated aptitude and a willingness to learn complex technologies quickly
● Strong interpersonal and team skills
● Good know-how of video editing/image processing tools
● Pluses: Creative agency experience, Portfolio of published work, 3rd party certifications for HTML and CSS